Withdrawal Policy

Last updated: October 2026

This English version is provided for convenience. The German version is legally binding.

Right of withdrawal

As a consumer you have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us (Karol Paschek, Universitätsstraße 8, 55270 Zornheim, Germany, email: framesphere@gmx.net) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. You can also withdraw via the withdrawal function on this page (“Withdraw from contract here”); we will then confirm receipt by email without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Early expiry of the right of withdrawal

For a contract for the supply of digital content, the right of withdrawal expires once we have begun performance after you expressly consented to us beginning before the end of the withdrawal period, acknowledged that you thereby lose your right of withdrawal once performance has begun, and we have confirmed this to you by email (§ 356(5) BGB).

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.) To: Karol Paschek, Universitätsstraße 8, 55270 Zornheim, Germany, email: framesphere@gmx.net I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*) Ordered on (*) / received on (*) Name of consumer(s) Address of consumer(s) Signature of consumer(s) (only if this form is notified on paper) Date (*) Delete as appropriate.

Withdraw from contract here

Use this form to withdraw from your FrameTrain contract. You will immediately receive a confirmation of receipt by email.